Alex picked up a new DirecTV receiver for us when he went through Bangor. This one is an HD receiver, as we had learned that you do, in fact, need an HD receiver in order to receive local channels via DTV.
Yesterday, we were in Calais, so we spoke with Becky and got everything all set up... or so we thought. When we were able to view the picture, there wasn't any. Matter of fact, and very strangely, the error message yesterday said "account not activate (711)". Today it read "channel not purchased (721)".
I had a lovely chat with my sister about having her help us by performing a three-way call so we could contact DirecTV while in our living room so we could see if/when things were fixed. However, she didn't have the necessary function and we didn't want her to pay extra for it. We contacted Chris and he had that function on his cell phone, so we had him do the three-way so we could talk with DirecTV.
Josie (may not be her actual name; is the closest to what my ears could hear) was nice. First she fixed the butchery of my wife's name on the account (both first and last name were badly misspelled) and then she helped us with the issue. And by helped, I mean that she walked us through what she was doing, what she wanted us to do, and it worked. We now have a working satellite WITH local channels.
Go team!
So a big thank you to sister for being willing to help (and the good conversation) and to Chris for helping us with the phone call.
Now to re-set up all our season passes, the TiVo in general, and see about getting back to normal. And, likely, we'll host the Super Bowl party this year. Yay!!
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