Well, I did send an email back to Tom in Support at WoW. I didn't expect much, but was pleasantly surprised to receive the following:
I apologize for any miscommunication on my part.
If they are bugs the game masters will make that call and collect the data for our testers. Technical support does not do that, we exist only to your game running on your computer. If the game Masters did not collect any bug data then the bug you report may be an intended change to the game, in which case you can access the forums to let your opinion heard about the changes.
If you already reported this to the game masters that's all that needs to be done as they will make the call about whether to report it as a bug. Any changes you want to see can be made as suggestions on the forums.
So, basically, I still wonder why the in-game help menu system does not state this fact more conclusively and clearly. However, it is nice to see I guessed correctly on the reasons for the response I got.
Good to hear you've received a decent response from them! It just didn't seem normal from them. LOL Maybe it'll teach that guy to be a tad less wordy and a bit more direct. His one paragraph more clearly explained what he'd said in all of the previous!
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