I was very disappointed a week or so ago when I went to turn on and use my TomTom and nothing happened. And I mean nothing. The only thing that happened was the little green "charging" light came on when I plugged it in. Other than that, nada. I tried the reset on it (which, for my device, involves simply holding the On/Off switch down for around 20-25 seconds), but still no go.
I called the TomTom support number and he had me walk through some very limited testing (which mostly involved me holding down the on switch while he was on the phone). He agreed it was not working and that I would have to send it in. Luckily, it is still under warranty (only got it a couple months ago), and I sent it into a Canadian depot that would "fix it or send you a new/refurbished one that is known to work." He said the RMA I got was only good for a month and that, once they received it, it could be upwards of three weeks to get it back.
Well, yesterday it returned; much faster than anticipated. It very definitely a different device, as it has totally different serial numbers on it.
I just finished re-installing my updates and standard programs on it off of TomTom's online updater. M and I are heading to Augusta tomorrow for her work, so it will be nice to have the device (even if M knows the way). Hopefully I won't have any more trouble with it.
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