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Showing posts from October, 2011

More Phone Frustrations

This time, it was T-Mobile. I went online to t-mobile.com in order to check my cell phone's balance. The screen has a section for the minutes balance and for the dollar amount balance. The minutes was listed as "0" while the dollar amount balance was correct.

I called customer support in order to ask why my minutes balance was 0. First, getting a live voice on the phone was difficult. Pressing 0 simply errored, the automated voice did NOT want to give me up to a live person. I finally figured out to answer the questions incorrectly three times in a row so that it would get confused and would be forced to transfer me to live person.

The first live person was happy to give me my balance in minutes. He didn't understand that what I was calling about was an issue with the online site. Finally got him to understand and he transferred me to Trenton, part of the the "Technical Support" group. Unfortunately, this was technical support for the phone itself and not f…

More Unprofessional Bell Aliant Customer Support

Frequent readers of this blog will note that I have had issues with Bell Aliant (BA) in the past. Well, they've done it again.

On July 19th, my wife and I called BA to ask some questions about our existing account and about getting fiberop internet installed. We spoke with Lance. During that call, we tried to canceled my cell phone line. Lance explained that he could not cancel it immediately and that all cell phone cancellations required a 30 day notice. That's fine, I told him, consider this our 30 day cancellation notice and note it on our account. He did, and we assumed in 30 days, on August 18th, the line would be dead and the charges would be dropped.

Our next bill had the charges from Aug. 18 to Sept 18 on it. My wife made a note of that and showed it to me, at which time I immediately called the help number. I spoke with Tiffany on October 4th at 8:15pm. She said that "something had gone wrong with the cancellation request." For some unexplained reason, she c…

Passing of a Friend and Mentor

My best friend just let me know his father, Eric, passed away. His dad had been sick with leukemia for awhile, and was home on hospice care. When my wife and I went back to California a few weeks ago, we made sure to make time to visit with Eric. It was tough seeing him in the final stages of his life, but I am thankful that I got to talk with him and share some time before he passed.

Eric was one of my English teachers during high school; I had him for two of the four years. He always used to write "Wordy" at the top of any paper I turned in to him, as well as correcting any flaws in grammar, punctuation, and spelling. He would often tell me that he was sure I could write better, that I had a better idea in there somewhere, and I just needed to let it out. It became my goal to turn in a paper on which he had no chance of writing "wordy" and that he could not say I left something behind, or out, or not fully developed. I did not succeed in the first year, but one o…

Speak Your Mind

Just once, I'd like to see a celebutard speak their mind and not back down from it. Hank Williams, Jr. and Johnny Depp are the most recent ones to make stupid statements and then have to backtrack fast when it is pointed out to them their statements were offensive. Williams equated President Obama and Majority Leader Boehner having a "golf summit" to Hitler and Netanyahu meeting. While he may have made poor choices in his analogy, most of us know that Williams is a life-long Republican, right-wing, and very conservative. We can assume he does not have a favorable opinion of the current Democrat President. So why are we so upset and surprised when he makes this analogy?

At first I thought Williams might not back down. He was given every opportunity to do so, and didn't take them. Only after his current, main meal-ticket decided not to use his song to open Monday Night Football did he realize how pervasive his gaffe was and that he may have to make an apology. The thi…

Endoscopy

Am having some trouble with my stomach, throat, digestion. My GP decided it was serious enough to both provide me with a new medication to try and to get an endoscopy to see if there was anything physically wrong. As luck would have it, my GE had an opening and could get me in much more quickly than my GP thought, so I had that done yesterday.

I've had two other endoscopies done in the past, for similar reasons. In one they found a large ulcer in my throat and discovered I have a hiatal hernia, in the other they could not figure out what was causing my issues. In both cases, however, since I was under the effects of the "twilight" medication (a drug derived from Valium used to keep you conscious but make it so you don't remember the procedure (or discomfort/pain from it)) the doctor spoke with my mother about the dos and don'ts, gave her an overview of what happened and what they found, and gave her the plan for going forward.

This time, however, they told ME all…